Privacy Policy
This page explains what we collect when you use playfall.app and FREE FALL, why, who helps us run it, and what you can ask us to do with your information. “We” means the team behind FALL and FREE FALL. If anything here is unclear, write to privacy@playfall.app or use the suggestions box in the game.
What we collect
- Your account: your email address, your password (stored by our account provider in scrambled form; we never see it) and the username and nickname you choose.
- Your play: every run, door, fall, Unfall, prize flip and Ceec change; your streaks, Dreams discovered, the Dreams you like (and when) and your settings; when you took a break or asked to delete your account.
- How the site is used: the screens you open, the buttons you tap (including which upcoming games and features you tap on), how long sessions last, your screen size and device type, whether you play from your home screen, and a random number created on your device so visits from the same device can be counted together. This is collected even before you sign in, without your name or email.
- What you send us: suggestions and anything you write to us.
- Technical information: to stop abuse, a scrambled form of your IP address is kept for up to two days. Our hosting and database providers also process IP addresses and similar technical data to deliver and protect the service.
Why we use it
- To run the game: your account, your Ceec, your runs and the streak boards.
- To keep it fair and safe: to spot cheating, bots and abuse, and to honour breaks and deletion requests.
- For research. Everything you do in FREE FALL is studied to improve FREE FALL and to design FALL, a separate game we plan to offer later. You agree to this when you create your account. Research results are shared only in summaries that don’t identify anyone.
- To email you about FREE FALL (your streak board, new Trances and events) only if you said yes. You can stop these emails at any time in Settings or from any email.
We don’t sell your information, we don’t show ads, and we don’t share your information with advertisers.
What other players see
Every player has a username and a nickname, and chooses in Settings which one others see in each place: the live feed (your wake-ups), the streak boards (your streaks) and above your ghost when you play in the same Trance as someone. Your Ceec, your email, your likes and your private account page are never shown to other players.
Who helps us run it
- Supabase stores your account and game data.
- Cloudflare hosts the website and the playfall.app domain.
- An email provider will send account and reminder emails once email is set up.
These providers may store and process information outside Canada, including in the United States, where it may be accessible to authorities under local law. They may use it only to provide their service to us.
How long we keep it
We keep your information while your account exists. If you delete your account (Private account → Delete account), it closes at once and your account and play data are deleted within 30 days. We may keep research results that no longer identify you, and records we are required to keep by law.
Your choices and rights
- See and change your username, nickname, email and password in your private account page.
- Ask us for a copy of the information we hold about you, or ask us to correct it.
- Withdraw your consent to reminder emails at any time; withdrawing consent to research means closing your account, since the research is part of how FREE FALL works.
- Delete your account at any time.
- If you’re not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Changes
If we change this policy in a way that matters, we’ll tell you in the game before the change applies.